Service terms for business, home, remote, on-site, website, automation, cybersecurity, and technology support services.
This Agreement is between NextGen IT Solutions and the client identified on the service order, booking form, invoice, statement of work, or accepted service request.
Only services described in an accepted service order, statement of work, invoice, or approved request are included. Additional work requires approval and may incur additional charges.
The client agrees to provide accurate information, timely approvals, system access, valid software licenses where required, and current backups unless managed backup services are purchased.
By requesting service, the client authorizes reasonable access to systems, equipment, accounts, and premises needed to perform the requested work. Remote sessions may be monitored or logged for quality and security.
NextGen uses commercially reasonable security practices. No provider can guarantee protection from every cyber incident, malware, ransomware, phishing attack, zero-day vulnerability, hardware failure, software defect, internet outage, or human error. Unless expressly contracted, the client remains responsible for independent backups.
NextGen is not responsible for failures, outages, pricing changes, policy changes, or actions of third-party vendors, cloud providers, domain registrars, payment processors, internet providers, or software publishers.
AI-assisted tools may be used to improve efficiency. AI outputs are recommendations only, and the client remains responsible for business decisions based on those outputs.
To the fullest extent permitted by applicable law, NextGen’s aggregate liability for any claim arising from a service will not exceed the amount paid by the client for that specific service. NextGen will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages to the extent permitted by law.
This Agreement is governed by the laws of the State of Georgia. Any unenforceable provision shall be modified or severed only to the extent necessary, and the remainder of the Agreement will continue in effect.